Refund policy

RETURN AND REFUND POLICY

Please inspect your order immediately after delivery.

DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

Contact us within 48 hours of delivery if your product arrives damaged, defective, incomplete or different from what you ordered.

Please provide:

  • Your order number

  • A clear description of the issue

  • Clear photographs or video showing the product, packaging and shipping label

We will review the request and, when approved, provide a replacement or refund as appropriate.

HYGIENE-SENSITIVE PRODUCTS

For hygiene and safety reasons, opened or used cosmetics, skincare products, makeup tools and personal-care products cannot be returned for a change of mind. This does not apply when the product is damaged, defective, incorrect or where applicable law provides otherwise.

CANCELLATIONS

Orders can be cancelled before dispatch. Once an order has been dispatched, cancellation may not be possible. Refusing a correctly delivered Cash on Delivery order is not treated as an approved return.

RETURN PROCESS

Do not send any product back without contacting us first. If a return is approved, we will provide instructions. Items returned without approval may not be accepted.

REFUNDS

Approved refunds will be issued to the original payment method. For Cash on Delivery orders, we may request bank or UPI details through a secure support process. Processing times depend on the payment provider and bank.

NON-RETURNABLE ITEMS

We cannot accept returns for:

  • Opened or used hygiene-sensitive products, except when defective or incorrect

  • Products damaged through misuse

  • Items returned without their original packaging and included accessories

  • Gift cards, if offered

CONTACT US

For return or refund assistance, use the Contact Us page on our website.

Nothing in this policy limits rights available to customers under applicable law.